Standard Bank
Chasing existing customers away

I applied for a new bond, only at 90% as i will make a 10% deposit. My existing bond has been with STB for 2 years on my own name and joint for 7 years. I have an existing CC for year and impecable payment history. When i got the approval the rate is P 1.76, this is rediculous on -R1mil loan, existing client??? i mentioned to the lady all this facts and that i can't go ahead on that rate, she mentioned that my primary bank account is not with STB, i did say i am willing to move if required. But i got the feeling that she thinks i am wasting my time appealing this. I STB really trying to build a bad name with existing customers? I hope this can be reconsidered and looked at, my current bond is at P-1.2 i am expecting something around there as the banks risk is low.

Dylan

Company: Standard Bank
Country: South Africa
City: Home Loans

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