Absa
EXTREMELY BAD CUSTOMER SERVICE FROM ABSA

4 June 2013 I applied for a extension loan on my bond
24 June I phoned the call centre to ask for a update and was told that the request has been approved. The Final Grant was mailed, but my e-mail address was captured incorrectly by the consultant who assisted me at the time of application
24 June Call centre re-send the Final Grant to the correct e-mail address
26 June I received a SMS from the attorneys saying they have received my request. I phoned the attorneys as well as the call centre as I realized that the amount I have applied for was not enough to cover the building expenses. E-mail was send to amendments dept as per request from call centre
Since then no communication was received from ABSA at all. I have been phoning their call center every day for the past 2 weeks and finally today I was advised that my request has been approved, but only for a small percentage and that my documentation is already at the attorneys?

This is after I spent the whole day being transfered from one person tpo the next whothout any luck
NO FEEDBACK, DON"T CARE ATTITUDE, NO ATTENTION TO CUSTOMER SERVICE
WORST BANKING EXPERIENCE EVER

Company: Absa
Country: South Africa
City: Johannesburg

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