First National Bank
Transfer from Cheque account without authority

On four occasions FNB Card has withdrawn money from my cheque account to pay for arrears on my credit Card. I understand my card is in arrears, due to unforeseen personal circumstances, but I have never authorised such withdrawals. Each time it has left me in serious difficulty. I have written complaints to FNB requesting them to furnish met with proof that I have authorised these transfers, either telephonically or in writing, or the other grounds on which they may do this, but they have ignored my queries. I did send another query about two weeks ago and received a voice message indicating that I need to contact Card Division who shall answer my query. I have discussed this with Card before, and they only state that they can do this if the card is in arrears, but no further information is forthcoming. Each time they charge between R20 and R33 transaction fees. Except for this, they harass me none stop, phoning me up to four times a day. Even if I discuss the matter today I will receive another call tomorrow. Sometimes as early as 7:00 in the morning and even 8:00 at night. This is terrible harassment. As soon as I can, I shall close my FNB accounts, thank you very much!

Company: First National Bank
Country: South Africa
City: Gauteng

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