First National Bank
FNB - How they didn't help me

I decided to change to FNB. I was advised that FNB are very efficient. REALLY? wonder where I got that from. When I opened my account I gave ALL my details. FNB supplied me with my bank card with the incorrect title. I was then advised to re-send all my paperwork. VERY frustrating as I do not have a car and need to take time off work. During this time they kept the account open until i brought the necessary documents. Once done (which was towards month end and too late to inform the relevant parties to change debit details etc.) I started changing my banking details with relevant parties for the following month. I deposited some money in order to keep the account open. Imagine my surprise when, during the course of the month whilst advising the relevant parties, that my account is in fact closed. I phoned FNB to which they apologized and re-opened.By chance I discovered that my card was cancelled. I phoned the call centre and advised that not only was the name still incorrect that they had cancelled the card unnessary that I needed to use. I reminded them that this is their error and that they should cover all costs for delivery and card - I WAS THEN CHARGED! PLEASE REFUND NOW

Company: First National Bank
Country: South Africa
City: Call Centre

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