Standard Bank
Bad customer service

I am very upset with the way things are dealt with at Standard Bank. I had a incident at the petrol station in which i swiped for R100 petrol and unfortunetly only deducted on my account but did not reflect on their system. I had to pay an additional R100 and was told to reverse swiped amount at bank. I dialled the number 0860123107 and was told to visit my nearest branch which i did. I was sent to enquiries then i was given a number to dial the card division they then advised me to contact the authorisation department on 0800601023 which i could not do from the branch and in which i already explained to consultant on my previous call. The consultant was reluctant to help and advised that i should try again. Today i am still stuck with no help from my bank with whom i have been banking for more than 10 years with. All i want is a simple reversal! Why is it that the bank offers the facilities of telephone banking if i cannot get through with their telephones but with my cellphone ot works?

Company: Standard Bank
Country: South Africa
City: Brooklyn

  <     >