Standard Bank
Std Bank Ucount - Poorly Trained Telesales Agents

Yesterday (Monday, 25 June) I sent an SMS to the short number 32001 as I am interested in the Ucount Rewards Programme. I received a phone call today at approx. 11h20 from Petunia (I think that is her name). The sales agent wanted to register me immediately to which I replied that I would like further info first. She then began reading through her script and at an incredible speed. In summary, I asked her twice to slow down and found it almost impossible to interrupt her to ask questions. In the end I asked her to get somebody else to call me. It's over an hour later and I'm still waiting.
It's such a pity that 1 person can spoil what seems to be a good product offer. Perhaps the tele agents are under pressure to meet sales targets, hence the order taking approach that leaves little room for the consumer's interests. Nevertheless, I would like further product information. Please arrange for somebody competent to call me.

Company: Standard Bank
Country: South Africa
City: Call Centre

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