First National Bank
Unauthorised Debit Orde

From November 2012 a debit order which has been going through my account and I did not notice till this month. I went to FNB branch in Klipfontein Witbank and laid a complain, they said they will call me in five days but a had to call them back because seven days was past and did not get any call from them. When I call the tell me to call netcash because they do not know anything about the debit order. When I call netcash they give me a number that does not exist and does not go through. Some company called Privicom Investment which I do not know of. When I call netcash again to tell that the number does not go through, they tell me to call fnb.

Since i was born i have never been so disappointed like this, of all Companies, FNB? I did not expect such disappointment from FNB. Why does everyone pass the buck? How come a debit order be authorised without any further details of the company? When I ask FNB if they have a confirmation where I signed to authorise debit, they say they do not have it i must call netcash. Doesnt FNB suppose to have confirmation that debit is authorised before thet give a go ahead? Even Netcash does not have a confirmation.

what is this? Disappointed

Company: First National Bank
Country: South Africa
City: FNB

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