Discovery Insure
Incompetent, Tardy, No-show "service"

Over the past two months my household has been heeding Eskom's call of switching off unnecessary appliances during peak hours. We have changed most if not all of our household lights to the energy saving kind & we have started switching off all unused items including our geyser between 6PM & 6AM.

Two nights ago I switched off my geyser, however yesterday morning it didn't want to switch back on again. I contacted Discovery Insure @ approx 13:45 & requested that they send an electrician / plumber out to fix the issue (which is part of my contract with them). I made it very clear that I needed to leave home @ 17:30 LATEST. At approx. 16:15 I had 2 call Discovery again! Someone finally arrived @ 19:00 AFTER we had left home already...

I left work early today to meet the electrician @ 15:23 as per their SMS.By 16:45 the guy still hadn't arrived. For the second night in a row we are going to have to bath in cold water in the middle of winter due to Discovery's incompetence. I hope that they will pay for our medical bills should we get ill! Discovery is responsible for providing good service, regardless if a 3rd party is at fault or not!

Company: Discovery Insure
Country: South Africa
City: Roodepoort

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