Capitec Bank
Capitec, a form letter is not a response!

I logged a complaint against Capitec on the morning of 13th June. I then received this "response", on the same day (13th June, i.e. 6 days ago, 4 of which have been working days):

"Hello steveedwards100,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

I have referred it to Zenande Tabata for immediate attention.

Feedback will be provided within the next 2 working days, and I trust that this situation will be resolved to your satisfaction.

Jennine Seholoba
Complaint Management: Capitec Bank"

That was the last I heard or saw anything.

I have made the point before, Hellopeter, that such "form letters" should not be considered "responses". A response would be a communication that grapples with the issue, not one that fobs the complainant off in the hope he'll just go away.

Company: Capitec Bank
Country: South Africa
City: Fishhoek

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