Standard Bank
Wrong information is given to me as a client

I bought prepaid electricity via my cellphone banking on the 03/06/2013. of R200. Amount has gone off my account and I did not receive my prepaid electricity pin that I need to enter for electricity on the keypad at home. I thought that maybe the Standard bank system is slow as I have been getting transaction sms's 3 days after purchase. So on the 6/06/2013 no pin number for electricity. I phone the call centre number 0860123107 spoke to Faisal Muller who logged a call with "a specialist" who would look into my query. He said it will take 48 hrs and then I will receive an sms with this pin code for my R200 worth electricity.By the 10/06/2013 I still had no sms. I phoned in again on same number, spoke to Yusuf Lavangee, he said he could see that the call was logged and he said that they are still busy with my query. He said that it should be resolved by no later than Tuesday (11/06/2013). As it takes 72 hours in total to sort this type of query I gave it till Tuesday and still no sms or anything. Again phoned this morning at 08:45, spoke to Motami Nyakala. He said that it will be solved on the 18th of June as it takes 10 working days. This is not acceptable to me!!!

Company: Standard Bank
Country: South Africa
City: Call centre

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