Clientele Life
Billing Query

On the 27 May I called Clientele Loans to check my settlement amount, I spoke to Yanga Vundla who advised me that I don't owe anything instead he adviced me that I'm actually in credit for -R600, which will be credited into my account within 10 working days as he has escalated to the relevant dept. I then called back on the 28 May I spoke to Heather Dawood, who still adviced and confirmed Yanga's response and she even checked with the accounts dept who confirmed that I dont owe anything. On the 30th/31 May, an amount of R123.45 was credit in my account, I get a call on the 3June to b advised that my debit order returned, I then asked how does money be credited in my account if I owe money. I was told that debit order is sent through to my bank on the 27 and 2 days later it came back as unpaid, but 2 days later money was credit in my account. I then called to find out exactly what the problem was, I was transfered to Lizel Stemmet in accounts and she said she will call back in 10min, even today (11/06/13) still waiting for her call. On the 10/06/13 I recieved a statement which showed I have a zero balance. But was told I owe money. I need a response asap

Company: Clientele Life
Country: South Africa
City: Cape town

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