Old Mutual
MISTREATING PENSIONERS

Extremely disappointed in your service - Between Pencare, Nedbank and you no one knows what is going on. Loosing my father was very traumatic as is it - but thank you so much for agrivating my trauma even more. The bigger an organisation gets, the more their service levels drop and customers just becomes numbers. How many times must I email my Dad's Death Certificate to you? The originals were delivered to you. Why? I have pages, full of numbers I have to call, emails I have to send. Surely if a person worked for an organisation his whole life like my daddy did, you can at least support your employees family's in their death? But no - everything is a money making scheme. And Customer Service - what a joke - let us not even go there. My mom can't get her chronic medication because of this. She doesn't have a new medical aid card. This is what you get from years of working for an organisation - that is how your family is treated. It is unacceptable and extremely disappointing.

Company: Old Mutual
Country: South Africa
City: HEAD OFFICE

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