Momentum
Momentum Multiply - undeclared exclusions

I am a member of the "BankMed Medical Scheme" managed by Metropolitan, now part of the MMI Group (previously Momentum). They terminated their agreement with Discovery Vitality and encouraged members to move to their own group wellness/loyalty program "Momentum Multiply". After joining this program and after numerous discussions with their call centre, it has become clear to me that the information in their brochures, on their website and e-mailed letters/attachments is 1) not consistent and therefore also contradictory with regard to the earning loyalty points, and 2) more specifically there are exclusions to earning certain categories of loyalty points that are not disclosed. This amounts to unacceptable misrepresentation. Comments from a call centre person that "these benefits are still being negotiate" or similar wording seem to confirm this view.
The shift from Vitality to Multiply has meant a loss of benefits and a loss of the benefits relating to roll-over loyalty points at the end of each year. This transition has not been thought through or managed well. To the detriment of members.

Company: Momentum
Country: South Africa
City: National head office in

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