Standard Bank
Struggle to Reverse Incorrect Bank Charges

I opened a MarketLink account with Standard Bank

I read that one gets 3 free cash deposits per month of up to R3000-00. I didn't know whether that meant it was free if you deposited R3000-00 as the wording is very badly done. They should say up to and excluding R3000-00 if they mean that depositing R3000 is not free!

Anyway I didn't take a chance on my first deposit and put in R2990. On the second deposit I thought it is really irritating to have to put in such a random amount as 'less than R3000', so I asked the lady at the front desk at Eastgate whether it includes R3000 as a free deposit and she said to me that yes it does mean that R3000 is a free deposit.

So I put in two deposits of R3000 only to see that I had been charged a fee for the deposits. I then had to spend an hour in the Eastgate branch speaking to 3 different people and finally having a huge argument with the Team Leader before she agreed to reverse the charges. I then see that the one charge was reversed but not the other one! So then I had to stay on the telephone for 30 minutes while the gentlemen on the phone (who was much more polite and understanding) than the Eastgate branch reversed the second cha

Company: Standard Bank
Country: South Africa
City: Eastgate

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