First National Bank
Cancel Account

I opened an account on FNB's internet banking profile, however the account doesn't quite suite our needs.

I tried to close this account via the contact centre and kept being told I need to go to a branch with my ID and proof of residence to cancel the account.

No transactions has gone through the account since it's only been open 15 days, it's basically a "shell".

For an "keeping up with the times" attitude/advert from the bank, this is completely unacceptable!

Thanks for being completely terrible at assisting your customers and trying to make banking easier.

Now I will have to go stand in a long queue just to close this account. I can almost foresee issues when I get there...

Company: First National Bank
Country: South Africa
City: National

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