Standard Bank
INABILITY TO KEEP TO PROMISES

A loan account was in arrears; well technically the outstanding balance on the loan account was less than the debit.

I have been in negotiation, this is putting it mildly, with the rehabilitation and ULCC departments since Monday the 13th of May 2013 to what now appears no avail. The situation is as follows:
1. There is an "i" status loaded to the account
2. There is an arrears status loaded to the account
3. The limit has been cancelled (this is obviously the most serious of the offences)

I am told that the account needs to remain as is for 3 months before the "i" status can be removed - To what end, the loan account is in credit. I find this ridiculous as - have I mentioned - the account is now in CREDIT!!
I was promised, and you can listen to the conversations, that this would be sorted, that the "i" status would be removed and that limit would be reapplied. I'm at wits end. Their (ULCC department) latest suggestion is that I reapply at my nearest branch? HONESTLY, I ask you? The one department keeps blaming the other and referring me to the other; the phrase pillar to post ring a bell? The individuals I have spoken to are: Lanelle, Matete, Ushle, Alicia and Heinrich

Company: Standard Bank
Country: South Africa
City: Personal Lending

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