First National Bank
Excellent online, opposite telephonically

When applying for a credit card online, I was amazed how efficient and uncomplicated this process was. Thinking that the remained of the experience would be the same. Clearly I was mistaken! Sent in my required FICA documentation with no confirmation of receipt. Being harrassed with 3 phone calls, minutes apart, more than twice a day, sms's with reference numbers not even used. When phoning you are sent from pillar to post, or "I'm to trained to assist you". After nearly a week of no feedback, another call and message. When using the number supplied, I had to be transfered again to another department whom did not have my source documentation, and I had to confirm all my information again. This is really unacceptable!! I asked for my application to be cancelled, based on my experience, and to receive acknowledgement, yet another department needs to issue that. Seriously, you have too many segmentions as this is most annoying to your customers whether current or potential. All the smartness, innovation and processes will not assist you attracting new customers if your customer service is lacking!!

Company: First National Bank
Country: South Africa
City: Credit Card Applications

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