Momentum
Incorrect debit dates

I have had endless problems with Momentum Multiply. I switched over from Vitallity to Momentum Multiply as per my employer's advises on the 15th of December. I first had problems with loading my spouse (who is a dependant on my Bankmed medical aid) on the Multiply system. He was activated on 10-01-2013. Today, I was advised that I was only activated on the Multiply system on 17-01-2013. After speaking to so many consultants at Momentum, I was only advised on the 10th that the d/o goes through from my bank account on the date the file is received by Momentum from Virgin Active. This advises was given only after the d/o was deducted from my account without any prior notice. Today the same thing happened, when Ester advised that my file was only received yesterday. Again without any previous advises from Lana that my account has not been activated. The debit order of Momentum will return unpaid due to no provision being made for the d/o, therefor Momentum should reimburse the R115 return fee to me. I instictively told Lana on the 10th that all debits are meant to go off on the 20th monthly. This up is affecting my credit rating at the bank as I always make provision for d/o.

Company: Momentum
Country: South Africa
City: Head Office

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