African Bank
Deducting money early for a second time!

In April I took out a loan with African Bank, with the agreement that my debit order will go off on the 27th of each month. I told the lady at the Adderley Street branch (Noki) that my salary gets paid on the 25th, however I am with a different bank so it takes up to 2 days for my salary to reflect in my account. So we agreed that the money will be deducted on the 27th. Last month however, my money was deducted on the 25th, even before my salary was paid into my account and therefore the debit order bounced.
I contacted African Bank about this, as well as sending an email to Mark Woodington on the 6th May explaining the situation to him, as well as asking for the money to be deducted on the 27th, and NOT 25th.
I even went into African Bank's Cape Town office, with all my documentation, and requested the date to be changed to the 27th.
But AGAIN this month they deducted money this morning on the 24th! I've requested in the African Bank branch for the date to be changed, as well as emailing Mark Woodington, but STILL the deduct on the wrong date. Now I have NO money until Monday, which creates a major problem for me. Major problem. This is ridiculous.

Company: African Bank
Country: South Africa
City: Cape Town

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