First National Bank
Unauthorised Debit Orders

There has been unusual activity on my account since the beginning of the year.
It seems that everytime money gets put in my account, 2 - 3 debit orders go through. Each time i would then have to go to the bank, get the clerks to do a reversal and then they advise me to put a stop to these debit orders. which costs, R10 each by the way. i got to pay for their lack of security.
When asked how this happens, they say it is being investigated.

This is becoming a problem. This morning i login to my online banking and again, 3 debit orders that are not mine are reflected. which means i now have to go to the bank again tomorrow to do a reversal, stop the debit orders again, another R30 (amount is adding up now). this is also a great time waster also as i cannot do this over the phone.

How can i get this resolved once and for all...
What security procedures does FNB have in place??

Company: First National Bank
Country: South Africa

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