Virgin Insurance
False promise / greedy attitude

Virgin money claims that you get basic travel insurance when purchasing an international flight with your card. I called ABSA travel insurgence to sent me proof of cover. The sales person wanted to sell me additional cover which I don't need. I told her I wasn't interested, (llast time I tried to claim for a lost bag they said i must claim from the airline.)The lady then said because I take medication for my thyroid I need to take out additional cover with them. They can't give me basic free cover without it. But this is why I have additional medical cover through my medical aid. She went on saying that because I took out the extensive cover for chronic medication last time, I need to take it again. I told her that my medication isn't under chronic, and that I took out extra insurance as I was sick before my last trip. Now I am 100%./ I take thyroid hormone replacement meds. Which is not a chronic medicine, But they are greedy and saying they won't insure me unless I take out additional insurance. If I don't get proof of cover before Thursday lunchtime I will close my credit account as this is not acceptable. The lady was very rude to me over the phone as well.
(Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com)

Company: Virgin Insurance
Country: South Africa
City: JOhannesburg

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