Absa
Bad attitude and poor service - towards customers

On Friday (2013/05/17) me and my wife visited Absa bank Bloemfontein Regional office. My intention was to renew my overdraft facility on my cheque account. To my surprise I was referred to same consultant who on a previous occasion assisted me very poorly. Being together with my wife and having all the necessary documents at hand I thought, that this time the service will would much better.

To my surprise I was asked the reason for me appplying at that branch. From there I realized that I was wasting time. I still supplied all the necessary documentation as requested to this consultant. I was never requested to sign and papers or documents, as proof of my request. I was just told, that I will be called telephonically about the application.

The following day (Saturday) we rushed ourselves to the branch in Bloemfontein. We met with this consultant who could not even inform us properly about the progess of my application. I eventually spoke to his supervisor who neither could inform us accordigly, but instead suggested that I should increase my personal loan which I refused to do, due to the high interest rates.

Company: Absa
Country: South Africa
City: BLOEMFONTEIN

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