Auto And General
Insurance claim delay

Two issues: 1) on the 7th of May the emergency call contact centre number was not working to log claim and quest assistance. 2) the claim was logged on the 8 May 2013 within a day a contractor was sent to assess repair work however they required clearance from A&Gen to open the ceiling. I tried like 2 or 3 times to get the consultant to assist me, I spoke to Refilwe and Tara to get this but it took a few days. Eventually the clearance was given to a contractor however the work is not complete yet. The leak has been exacerbated and now the resultant damage shall be more than before, due to delays. I expect this repaired and fixed asap, I am disappointed and have informed Wesley also at the call centre about this failure. My house repair for resultant damage is capped and I am concerned since A&Gen caused the delays.

Company: Auto And General
Country: South Africa
City: Central

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