Wesbank
POOR DELIVERY

WE HAVE BEEN BATTLING TO CONCLUDE A FINANCE TRANSACTION ON A VEHICLE FOR 2 WEEKS NOW. EVERY TIME WE HAVE TO PHONE THE ASSISTANT AND ENQUIRE WHICH DOCUMENTATION SHE STILL NEEDS. THIS HAS HAPPENED 6 TIMES NOW AND NOT ONCE DID SHE GIVE US THE LIST OF DOCS SHE NEEDS. WE HAVE TO DO ALL THE FOLOW UP COMMUNICATION.

AS I WORKED FOR ONE OF WESBANKS COMPETITORS FOR A NUMBER OF YEARS, I CAN TELL YOU THIS MUCH. IF AT THEIR WORST THEIR SERVICE WAS STILL MILES BETTER THAN WHAT WE ARE RECEIVING FROM WESBANK.

I WOULD LIKE TO ENQUIRE REGARDING THE FOLLOWING.

HOW DO YOU RETAIN EXISTING CUSTOMERS WITH SERVICE AS POOR AS THIS?
WHY DON'T YOUR STAFF COMMUNICATE WITH CLIENTS?
DO YOU MEASURE YOUR SERVICE LEVELS?
DO THEY NOT HAVE A LIST OF DOCUMENTATION REQUIRED WITH EACH APPLICATION?

THIS LETTER IS SIMPLY TO BRING CERTAIN SHORTCOMINGS TO YOUR ATTENTION. AS THEN YOU WILL BE ABLE TO TAKE THE NECCESSARY ACTIONS.

Company: Wesbank
Country: South Africa
City: PRETORIA

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