First National Bank
CARD CANCELLATION

I received an "InContact" message to say that there had been a transaction on my account, I was at work and did not perform this transaction. I immediately had the card cancelled and I thought everything was okay. I then went to the bank on Saturday May 4th, to pick up my new card as I was notified that it was ready for collection. I take along my Passport and drivers licence as my ID book was lost - the woman helping me then asks for my drivers licence. All was okay, but then today (Monday May 6th) I get a call saying that she did not notice that my drivers had expired (neither did I know) and tells me I have to come into the branch today with my Passport and a affidavit otherwise my cards that were replaced - as well as my cards that haven't been replaced will be cancelled. How on earth can you as a bank also cancel cards that haven't been replaced and give me a customer less than 24 hours notice - which is craze. If your staff had done there job correctly you would not Inconvenience your clients. I moved to FNB to avoid poor service. I hope you are happy FNB as I now will have no access to my own money, no money for petrol, or food because your staff cannot do their jobs correctly

Company: First National Bank
Country: South Africa
City: TOKAI

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