Elite Taxis
Atrocious service

I called Elite for a taxi from UCT Upper Campus and was told that the taxi would take 15 minutes. After waiting for over 45 mins I called them again and was told the taxi would take another 7 mins. I called them 3 more times and was told the same lame story of the taxi being 7 mins away. I eventually called another cab service (CabCo) who actually did arrive in 5 minutes.

I will NEVER use Elite again. The call centre lady i dealt with, her name was Nawaal, was seemingly un-phased by the atrocious service they were giving me. As the point of contact with the company she embodies the bad service that Elite offers.

Company: Elite Taxis
Country: South Africa
City: Observatory

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