SAA
SAA's customer services don't respond to complaint

Have sent complaint through to SAA about 2 weeks ago after a bad experience in Brazil. Although I have received an response acknowledging receipt and indicating that someone would contact me, up to now no-one has done so. My flight to South Africa was delayed and SAA handed out meal vouchers. When I wanted to redeem it, I was informed that I could only have a sandwich that consist of a french loaf as long as my arm and a cool drink. I wasn't up for such a big sandwich and I wanted a pie instead, but the shop refused to allow me to that (even though the pie was much cheaper than the sandwich) saying they couldn't do that. Surely this must be based on an arrangement with SAA!! So I my choices were the horrible sandwich or nothing! The SAA didn't allow for options - not taking into consideration possible food sensitivities or allergies (which does apply). I tried to take it up with the SAA staff handing out the tickets for the connection flight, but they just pulled up their shoulders. The staff also spoke very basic English - although Brazil is not an English speaking country, surely SAA's staff should be able to do so! It is clear that SAA care nothing for their clients (or brand)!

Company: SAA
Country: South Africa
City: International

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