Travelstart
What is the use of this additional insurance?

Booked a car through Argus Car Hire with Europcar. Paid the deposit and took out additional insurance through Argus' website with Travelstart and for which I paid additionally. Argus throughout the transaction sold the car hire excess policy with Travelstart's knowledge and consent, both being fully aware of the car rental terms and conditions. Despite this, on arriving at King Shaka Airport, I was informed that because I did not take out Europcar's additional insurance (as sold by Europcar), there will be a hold of R8000 placed on my card.

I cannot recommend the service offered by either of these companies and I subsequently rented a car from Avis with a hold of R2000 and without any prior reservation.

Poor service!

Company: Travelstart
Country: South Africa
City: Cape Town

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