Multi Destinations Club – MDC
Multi Destinations Club – MDC

Hi All,

I submitted a complaint about Multi Destination Club two weeks ago - I complaint about MDC not: (1) delivering the service as expected, and (2) providing to my needs for holidays. My wife and I decided to visit their offices in Mooikloof this morning. We were assisted by Ms Natasha Pitt.

We were completely impressed with our interactions with MDC:
Firstly, Natasha was extremely competent and a subject matter expert. I realised that the majority of our frustrations were borne from us not understanding the entire MDS/VRS service offering. She presented a list of resorts (owned and managed by MDC) to us.
Secondly, as an investment, one has the opportunity to sell or keep ones portfolio - irrespective of one's choice, the possibility to reserve/book a holiday is always available.

My gains for today were:
1. Better understanding of my investment. I realised that my anger was due to my own inability to understand the investment better.
2. My December holiday options are being addressed by MDC- will use my points
3. At least one holiday for next year has already been booked using my points.

Thanks MDC for delivering my expectations.

Regards,
Richard Flame

Company: Multi Destinations Club – MDC
Country: South Africa
City: Mooikoof

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