Mango Airlines
An apology won't fix this one!

I flew from Durban to Cape Town on JE369 at 19h15 on Sunday, 01/09/2013. Firstly, the flight was about 30 minutes delayed, "due to paperwork" as we were informed. On arrival in Cape Town, many passengers were disappointed to hear that half the luggage had been left behind in Durban! Amongst those left behind, was my cooler bag packed with food. I explained this to the staff at the airport Mango office - Candice and Sidwell, and asked if they could phone and ask someone at the Durban office to put my bag into a fridge. They did not bother phoning, instead said that nobody would be able to do that. I was promised delivery of my bag the next day, although they could not specify by what time. Now, almost 24 hours later I still have not received my bag! I called the airport numerous times during the course of today and was dissatisfied and disappointed with the lack of feedback everytime. Eventually I was told at 6pm that I should fetch my own bag, as they would not be delivering the luggage tonight. A mere apology on this one isn't going to be sufficient. Who will pay for my damaged food, as well as my time, inconvenience and petrol used to travel to and from the airport? I am furious!

Company: Mango Airlines
Country: South Africa
City: Cape Town International

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