Kulula.com
[URL Removed] Jetsetters

I have been listed as a "Kulula Jetsetter" for many years and as such enjoyed the benefits of being able to use the 'points' accumulated when booking and paying for flights to get discounts on future flights.
I recently (within the last 4 months) spent over R70, 000 booking flights with [URL Removed] I then found out, to my total amazement, that apparently in June 2012 [URL Removed] changed their system and now only award "Kulula Moolah" to people who pay with a Kulula credit card. When we queried this we were told that this had been advertised on their website. All we can recall is that they offered the Kulula credit card as an option - not a condition required to continue to enjoy the benefits of being a so-called 'Jetsetter'.
When I sent them an email all we got was a copy of a message from Bronwyn Eder to Carol Nicoloau in the feedback Jetsetter support department to "please advise the customer". I then received a standard 'copy and paste' reply that was so off-hand and with a blatantly 'who cares' attitude it confirmed that without a competing budget airline [URL Removed] have now become worse than SAA (if that's at all possible)

Company: Kulula.com
Country: South Africa
City: Gauteng

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