Virgin Mobile South Africa
Partial solution to previous complaint

Please refer to this complaint:
https:///virgin-mobile-south-africa/complaints/missing-airtime-and-incorrect-recharging-of-airtim-1057472

Virgin Mobile responded within the 48 hours as promised. I was recharged with 150smses and 150mb data immediately and they admittedly said that my rolled over airtime from previous months was missing and that they would recharge me with that and with the amount of money spent on data and smses from previous months. This has not happened.

I'm not sure what the amount was for the smses and data, however my balance jumped from around R1500 to R950 thereby erasing my rolled over airtime.

Additionally the data connection is unreliable, the phone indicates a data connection but occasionally is not actually working. One has to disable and re-enable the connection.
I tried replacing the SIM card but this did not help. The same problem also existed on another handset.
When they were attempting to solve the airtime issue I was also told a technical support person would contact me and that is yet to happen. This was well over a week ago.

Company: Virgin Mobile South Africa
Country: South Africa
City: Virgin Head Office

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