8ta / Telkom Mobile
No service and no refund! Waiting for 3months!

I bought an 8 ta prepaid package (60 60gig for R1800) in early feb. I had confirmed that my area had coverage. I bought the sim and tried it. Didnt work at all. The speed is around 20kbps and pages take 2-3minutes to load. I have an MTN and a Vodacom data package also, and the speed is excellent.

8ta service has not improved since then even though several promises that it would.

I logged a complaint with 8ta the next day after i signed up. I have made 3 calls to the data dept since then and no assistance, just promises. I am still waiting for someone to call me.

They eventually logged a request for a refund a month ago. Now I call continously and wait with no action and nothing being done! I have called 4 times now requesting an update on the refund and I get the same response (i.e. that someone will call me)
I am sick and tired of this.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Billing

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