Smart Village
Third Year of shocking service
- 04-18-2013
- 11
The kind of service for which we are forced to pay (there is no alternative ADSL service) is simply ridiculous!
I have been frustrated with Smart Village now for the better part of three years and remain amazed by how shocking the service afforded paying customers is.
I have today received invoices for the two units I am renting at Boschen Park. The following is where we stand right now.
Unit 83:
The router was installed by a technician on Tuesday (16th April 2013) afternoon at 13h00 hours
Up to that time we have not had a single second's use of the internet.
I have received a bill for R526.16! - this is!
Unit 80:
no service yet after hours on the helpline.
The technician who installed the router in Unit 83 refused to assist at unit 80, two doors away where a router is already installed.
I have received a bill today for R236.73!!! - this is!
The agreements for both units are Identical!
I have received break in service notification (even though we are not connected) on the following days:
09.04.2013
08.04.2013
07.04.2013
26.03.2013 to 29.03.2013 due to system maintenance
10.03.2013
Company: Smart Village
Country: South Africa
City: Boschenpark / Stellenbosch