Cell C
CANCELLATION OF GET IT PREMIUMS OF R39

I HAVE BEEN TRYING TO CANCEL THIS GET IT THING SINCE FROM NOVEMBER 2013, AND ALWAYS WHEN I CALL THEY SAY IT HAS BEEN CANCELLED BUT STILL THEY DEBIT MY ACCOUNT MONTHLY, SO WHEN I COMPLAIN TO CELL C THEY TRANSFER ME TO GET IT, AND AS USUAL THEY WILL SAY THE ACCOUNT HAS BEEN CANCELLED, UNTIL I RESORTED TO CANCEL THE DEBIT ORDER THROUGH THE BANK AND PAID THE CELL C CONTRACT BY CASH, AND AFTER FEW DAYS MY PHONE WILL BE CLOSED AND WHEN I CALL CELL THEY TELL ABOUT GET IT, THEN THEY WILL TELL ME MY ACCOUNT IS IN ARREARS OF R39, BUT WHEN THEY TELL THEM I HAVE CANCELLED THE GET IT, THE SAY I WAS SUPPOSE TO PAY THE LAST R39, BUT EVERY MONTH THEY KEEP ON TELLING THE SAME THING, I WROTE A LETTER TO CANCEL, I HAVE TRIED EVERYTHING, AND SURPRISINGLY WHEN I CALL GET IT NOW THEY DON'T EVEN BOTHER TO ASK MY DETAILS THEY JUST TELL ME IT HAS BEEN CANCELLED, BUT STILL MONTH END THEY DEBIT THE R39. THEY GAVE ME THIS REFERENCE NO:6145185, THEY SAY IS THE CANCELLATION REFERENCE, WHEN I ASK FOR A LETTER FROM THEM TO CONFIRM THEY HAVE CLOSED THE ACCOUNT, THEY SAY THEY DON'T WRITE LETTERS THEY USE REFERENCE NUMBER. PLEASE HELP I'M FED UP WITH THIS GET IT, ITS A, DEFRAUDING CUSTOMERS.

Company: Cell C
Country: South Africa
City: GAUTENG

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