Vodacom
Adding insult to injury

My teenage son's cellphone was during an attack on him and I phoned to block the SIM card on Friday 12 April. I spoke to a customer service consultant by the name of Ellen (or something similar - she had a heavy Xhosa accent and couldn't speak clearly) who assured me that she had blocked the card. My Vodacom reference number is 28750175. I believed that she had done her job. On Sunday 14 April, my son's profile picture (on a friend's phone) changed to that of his attacker. This was extremely traumatic as we were now faced with the photo of a person who had been extremely violent with my son. I immediately phoned Vodacom to check if the SIM card had been blocked and had the service consultant put the phone down on me. When I phoned back and finally got to speak to a consultant, I discovered that it hadn't been blocked at all! So the criminal had actually been using the SIM card for 2 whole extra days! This is an utterly disgusting way to treat customers who have already experienced trauma and have to now put up with this treatment. I would like this tardy consultant reprimanded for her shocking behaviour.

Company: Vodacom
Country: South Africa
City: Customer service

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