Telkom
Telkom internet useless

Dear Telkom,

I have been having trouble with my internet connection since the day it got installed, more than 2 years ago. During after hours and weekends my linespeed drops to about 1%(yes, 1%) of what I am paying for (agian, I am receiving speeds of 1% what I am paying for). My internet connection is only usable during 02:00 and 18:00, during which time I am at work or asleep.

I have reported this problem numerous times (over 20 times) and get the exact same response every time:
I receive a reference number and a few days later an sms stating the problem has been resolved where absolutely no action has been taken.

I was under the impression that you are not allowed to give a cut and paste response on this websites. I have complained on here about 5 times and every time I get the exact same cut and paste response and then I have to spend a few hours on the phone every week trying to deal with your callcentre?

How will I be compensated for all my losses? Can I charge you the estimated 100 hours of work I lost due to this and then demand a 99% refund to reflect the service I receive?

As soon as another realistic option becomes available I predict Telkom to lose 50% clients.

Company: Telkom
Country: South Africa
City: Welgemoed

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