Cybersmart
Domain Error - Accept no Responsibility

I started receiving DNS errors trying to reach my domain on Friday, 22 March.
I logged a call at 07h41 and was promised a phone call within 1 hour.
6 Hours later - no phone call.
So I check my email to see they're blaming DNS issues on the fact that I have no web site configured. Utter rubbish!

Further investigation revealed that my domain had been disabled. I think that they stuffed it up during the recent EPP migration.

After a number of phone calls with senior people:
- They downplay their poor service - not calling when promised and the rubbish web site response.
- They refuse to accept responsibility for the error - they keep blaming Uniform SA.
- Riyaaz (Escalation Team Leader) claims to have confirmation from Uniform that it was their error. He agrees to send me a copy, but I am still waiting since Friday afternoon.
- Repeated requests to speak to their MD/CEO has been declined.

In my opinion, based on my experience, Cybersmart appear to be incompetent, do not accept responsibility for their actions, appear to to their customers (re Uniform confirmation) and do not want their poor delivery brought to their boss' attention.

Pathetic!

Company: Cybersmart
Country: South Africa
City: Cape Town

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