Cell C
DREAM CALL, SMS & DATA USAGE NOT CANCELLED

I PURCHASED A HIWAI TABLET AND MUCH TOO OUR DISAPPOINTMENT THE RATES USING THE INTERNET WAS EXTREMELY HIGH SO DECIDED TO NO LONGER USE THE TABLET AND SWITCHED IT OFF BEGINNING OF THIS YEAR. ON THE 13 FEB 2013, I CALLED CELL C AS IN THE MEANTIME SUBSCRIPTION FEES HAVE BEEN GOING OFF FOR OPERA CONTENT (I WAS TOLD THERE WAS ONLY ONE SUBSCRIPTION GOING OFF). THEY GAVE ME THE NUMBER TO CALL AND CANCEL, WHICH I DID. WHAT A SURPRISE WHEN I SAW R400 ODD GOING OFF MY BANK ACCOUNT FOR THIS CONTRACT WHEN WE ARE NOT USING IT AND THE CONTRACT FEE PER MONTH IS R145.00. I THEN CALLED AGAIN ON THE 6/3/13 AND WAS TOLD MY REQUEST TO CANCEL THE SMS AND DATA USAGE WAS STILL PENDING. I THEN CHECKED NO FURTHER SUBSCRIPTIONS WERE IN PLACE AND WAS TOLD I HAVE 2 (OPERA CONTENT, WHICH I CANCELLED AND DREAM CALL). I QUERIED WHY I WAS ONLY TOLD THERE WAS 1 WHEN I CALLED IN FEB, BUT NO EXPLANATION. THEY GAVE ME A SMS NUMBER TO DIAL TO CANCEL, WHICH I DID AND MY REPLY WAS "NOT SUBSCRIBED TO THIS SERVICE", YET I AM PAYING PER DAY??? I AGAIN PHONED ON THE 11 MARCH 2013 AND REQUESTED A NUMBER TO CALL WHICH THEY GAVE ME 084 193 4567 - BUT CALLING SAYS IT DOES NOT EXIST.???

Company: Cell C
Country: South Africa
City: CALL CENTRE

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