Web Africa
Poor service and poor product

I switched to webafrica as my ADSL service provider on the 22'nd of October last year and since the switch I have experienced extremely slow download speeds and poor quality of service.

I am on a 4 Mbps ADSL package at the moment and I am getting less than 1 Mbps download speeds - this has been the case for nearly 5 months now!

3 days after activating my service I logged a call in their online support website reporting slow download speeds on my line (call ID 1188283). At the time I was on a 2 Mbps package and I was getting between 5 and Kbps download speeds. Since then I have logged the same problem on various tickets

29 October 2012 - Ticket ID 1188282
26 January 2013 - Ticket ID 1228952 (This is after upgrading my package to 4 Mbps)
15 February 2013 - Ticket ID 1514290

Every time I log the call I get the standard response from the call centre without resolving the problem.

Over the last 2 days the support team proposed that they contact me in person rather than trying to resolve this via the support website and for 2 days running we've made an appointment for a telephone call to take place at a specific time and I am still waiting for a call.

Company: Web Africa
Country: South Africa
City: Faerie Glen

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