Cell C
Lack of SERVICE!!!

I sent my Blackberry phone in for a quote to repair the trackpad, on 17th January, and was toldi would receive an sms with the quote. after week 2 and no sms, I called CellC Carlswald, to get an update, they said "we will look into it"... no response, I called back a week later. We see the repair centre has recieved it and they will send you an sms... still no SMS, I called on Monday 11th February, and was told that Carlswald Cellc cannot see the info on the repair on their system., So i should call 0840140 and ask for repairs, So i call and wait 10 minutes to be transferred to repairs, and was told it would cost R450 to repair, I asked when the quote was generated, and was told 5th Feb. I asked why i was not informed on the 5th and was told the store should have contacted me???!!! So i asked for my phone to be returned as i do not find it economical to repair... and was told it would be at the store on Friday 15th. I called today, Friday 15th and was told, I'm sorry we don't have your phone. Almost 1 month later, I have had to buy another phone to take call in the month that CellC took to tell me how much it would cost to repair my phone... Unacceptable!!! No SERVICE!!!

Company: Cell C
Country: South Africa
City: Carlswald

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