Cell C
I am being ripped off!

I have a R150 top up contract with Cell C, which I pay via EFT with R31.07 which gets debited for recurring BIS. Cell C kept billing me for the BIS as well saying that they could not pick up that the BIS amount was being debited, I faxed proof, but they kept cutting my line. In October last year I did not make the R150 payment, the BIS still came off. November payment was made, in December i made a double payment to cover the arrears, but my line was still cut. A Cell C Consultant told me that I had to pay R99 arrears to have the line reconnected which i did. My statements showed for Dec, Cell C had deducted R181.07 (although they are not authorized to debit my account, I pay via EFT), I paid R300, R31.07 was debited and I paid R99. I complained, the shift leader was supposed to call back but never did, I received an sms saying my billing error would be sorted. Today I receive another sms saying that my account is in arrears and my line will be cut if I did not make payment. I called today, they apparently have no record of correspondence since Oct last year. I should be in a credit, but they will probably cut my line again, as I am still waiting on shift leader to call.

Company: Cell C
Country: South Africa
City: Call Centre

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