Mtn
MTN/BlackBerry Contract

We purchased a new Blackberry Bold 9900 on a My350 TopUp contract at Walmer Park MTN Port Elizabeth (dealer code: 41 MWL) on date 26/05/2012
Up to date 01/02/2014 and since 04/06/2012 my phone's BIS is NOT working. I phoned 1555 Technical to assist me and every consultant had a different story. The technical consultants, PE MTN branch and Plettenberg Bay MTN branch told me the sim card is old and I need to purchase a new 3G sim, I was told to update the software, I was told the phone need to go in for repairs, I was told the phone's hardware is corrupt, I was told to "refresh" the phone, etc.etc. I took a consultant's advice to purchase a new sim card. Even the MTN Regional office of the Garden Route Western Cape said I must return the first new 3G sim card and replace it with another new one. So I did and I still don't have BIS.
MTN PE branch also promised that a BlackBerry Rep will assist me - I'm still waiting for him.
My BlackBerry is working perfectly with other sim cards but not with mine. I'm demanding a full refund of the BIS service I've been paying for.

Company: Mtn
Country: South Africa
City: WalMar, Port Elizabeth

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