Cell C
Unable to upgrade

My account was deactivated by legal department by mistake in April 2012, my case was handled by Sisa Flatela (Case TT 1205020000327347) and his colleagues and was given a new sim card in May 2012. It was activated sometime in June 2012. When I try to upgrade this month my ID number still shows that I am permanently deactivated although my account is active and up to date. I called the customer care and were unable to assist and were unable to transfer me to the legal department, they gave me a number 0841439200 choose option 4. The number belongs to Retention department and they were also unable to transfer me. I made 10 call in total either being cut off or when being transferred it just goes silent. I was also given other numbers which the answering system says they do not exist (0841840001 and 0841801000).

Company: Cell C
Country: South Africa
City: Head Office-Customer Car

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