8ta / Telkom Mobile
Twitter and Centre personnel refusing to assist

We made a payment to re-instate our line Friday, 1st Feb at 2pm, today 4 days later we are still not connected. We were advised that paying directly at Absa is the fastest alternative for having our line re-instated instantly. We went to 2 branches who advised differently but finally told to rush to an Absa. We re-arranged appointments for this payment to be made only to sit 4 days with no assistance. Dumisani has been completely unsympathetic, unhelpful and couldn't be bothered, after about 14 email enquiries. Twitter personnel have decided to blatantly ignore me, I've advised and pleaded urgency to both these contact points however both could not care less and have shown no empathy. The whole xperience is extremely frustrating. This is a disastrous brand fail.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Billing

  <     >