Cell C
Cell C expects client to pay for their mistake!

Yesterday I ported from my previous service provider to Cell C. This morning I recharged and around 9:10 I phoned the call centre to ask how to activate my BIS. Especially because i do not know which options to take as this is my first time activating this service with CellC. I followed the promts. At 9:19 i received a sms saying my BB10 Essential Plan has been successfully activated. Thereafter i found that my BIS was still not working.
I phoned the call centre again and this time I spoke to Nomtula. She said that I recharged for a Blackberry Z10 so the BIS will not be working as i have an BB Bold. I disputed this fact as this was exactly the reason why I phoned in the first place. I followed exactly the instructions the Customer Care Agent gave me the morning. I'm not prepared to pay again for the BIS service, the fact that the Agent gave me the wrong settings should make CellC accountable. I requested to talk to a manager, after being on hold for an extremely long period, i still have no resolution. Tomorrow is my birthday and I have celebrations today, but now I am not contactable. I expect CellC to resolve this ASAP!!!

Company: Cell C
Country: South Africa
City: Call centre

  <     >