Telkom
Over promise, under delive

Hello again Telkom - for the 7th time

Look here:

Tue 7 Jan 14
Since 7 October, when I ordered my ADSL line, I have had various reasons why Telkom still didn't install the line.

After complaining on Hellopeter.com, I was told it would be done in January 2014.

Also, the reason for not installing it in the last three months was "lack of infrastructure". I have sent a photo of the massive Telkom box in front of my home, which proves that there is infrastructure.

Before Christmas we had a complex meeting for all the tenants. It was really amusing to hear the excuses that Telkom gave to people who complained about the same problem as what I have had. The excuse of lines was the funniest, if there was no infrastructure, how could there have been lines?

Telkom is a joke.

Fri 10 Jan 14
Hello knoesenm,

We acknowledge receipt of your complaint.

Your complaint is receiving our urgent attention. We will provide you with feedback as soon as we have confirmation from our department dealing with your issue.

Best Regards
Escalation Team

So if you are giving urgent attention, why am I still waiting 18 days for a reply of any sorts?

RE-DI-CU-LOUS

Company: Telkom
Country: South Africa
City: Brackenfell

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