Vodacom
Unauthorised amounts on invoice

Vodacom has done it once again. THIVES. I upgraded last October to a Samsung from BB. As a result of that I cancelled BIS - not because I was told to but because I noticed it on my internet profile even when I was no longer using the BB otherwise Vodacom would have continued to charge me and make me pay for a service not applicable to my new phone. Everything was fine for Oct - Dec invoices. All of a sudden I check my statement for Jan and Feb and there is a BIS charge. I demand to know who authorized that amount to be placed in my account because I did not. If your staff can authorized amounts just like that, next there will 100s then 1000s coming off my account, THIS IS ILLEGAL and against the law. I am definitively taking this one further because it is not the first time this is happen. I am deeply appalled and sickened by this criminal act.
Consumer Right No. 6: Right to Fair and Honest Dealing
Consumer Right No. 9: Right to Accountability from Suppliers

Company: Vodacom
Country: South Africa
City: Vodacom

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