Virgin Mobile South Africa
More than 30days for refund and still waiting!

Looking for service? Don't expect that from Virgin Mobile South Africa!

Its now more than 30days that Virgin mobile SA is promising refund for wrongly debited my account. Every time I contact the support center I get all the excuses in the book and more. Account escalated, Don't have my banking details, Its been refunded but will confirm (no refund), Please send bank statements.

I do what they request, but nothing is getting done about the problem except more excuses. Is it worth complaining still, or should I just go ahead and file some legal documents?

Company: Virgin Mobile South Africa
Country: South Africa
City: Head office

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