Vodacom
Promise not kept

This is another complain i'm lodging for vodacom - yesterday i lodged a lost phone claim with Jacquie Ntebe
1. claim was rejected because i have never used my sim card & my phone
2. according to vodacom system i'm using i-phone

-maybe it was a fingure & i understood as it happens then he corrected his mistake & my claim was aproved
i'm insured for Lumia 920 as 900 is no longer in the market & Jacquie promised to confirm with fourways mall & update me 1st thing in the morning
-but today at 12H22 he sent me an email asking where i will be collecting even though i told him that i wil collect at fourways during my lunch
-at 12H31 he told me that fourways mall doesnt have Lumia 920 but they do have 625 but wheni complained about the 625 Jacquie said he didnt menition 625 instead he it was 925 - i stil have his email & i asked hin to double check but till now i havent received anything
-i think vodacom should meet me half way, availability of the phone was supose to be confirmed in the morning as promised, i was supose to be given a list branches where i can collect it but this was not done

Company: Vodacom
Country: South Africa
City: Claims

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